Culture

Branding, Culture, How To's

Creating A WOW Experience


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I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou I have spent much of my career focused on creating and building WOW customer experiences. WOW experiences are built upon emotions. Emotions determine memory. When we recount

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Culture, Entrepreneurs

Passengers or hostages?


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If you want to go fast, go alone. If you want to go far, go together. –African proverb As we journey through life we make good choices, bad choices, tough choices and fun choices. Each of our choices not only impact our lives but they can have a significant impact on those around us. I

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Culture, How To's, Sales

9 ways to win people over with Woo


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Woo. When you have Woo, you are someone “who loves the challenge of meeting new people and winning them over. You derive satisfaction from breaking the ice and making a connection with another person.” This is the Woo definition from Strengths Finder, our most favorite management book on the planet. I have a strong Woo.

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