I’ve decided to create a Blog series about Death by Opportunity. The way I see it, there are countless places in our lives where Over Opportunity takes hold and clouds our vision. These issues manifest themselves in confused customers, disengage employees, and frustrated managers. There is a better way. My plan is to serve up
A CEO recently came to us seeking counsel on how to solve her company’s sales problem. Using her words, “We have everything else working in our company, but we cannot seem to get people to buy.” How many of you have encountered this same dilemma in your organization? If you have, where did you look
Woo. When you have Woo, you are someone “who loves the challenge of meeting new people and winning them over. You derive satisfaction from breaking the ice and making a connection with another person.” This is the Woo definition from Strengths Finder, our most favorite management book on the planet. I have a strong Woo.
How often are you thinking about your customer’s experience? Have you ever actually walked in their shoes? Over the past few years, I’ve had the opportunity work with a lot of big brand CEOs, COOs, and CMOs. Customer Relationship Management (CRM) and Customer Experience Management (CEM) is always a hot topic up for discussion. One