Customer Experience
Is Premium Always Better?
In a charming little town, two neighboring businesses flourished side by side. On one side stood “Café Serendipity,” a coffee shop with a barista extraordinaire named Sarah. On the other side was “Bookworm Haven,” a cozy bookstore owned by the book-loving enthusiast, Alex. Sarah and Alex had always maintained a friendly rapport, sharing business updates…
Read MoreEmployee Experience Yields Customer Experience
If the customer experience is core to your brand and core to your strategy, then your employees are an essential part of that equation. I firmly believe in the Golden Rule: treat people the way you want to be treated. But I also believe when it comes to customer experience you should treat your team…
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